Five9 is a 100 million dollar leader in cloud based contract center software and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively searching for a Senior Manager, Governance, Risk & Compliance to join our IT department. In this role you will:
Lead Five9’s Governance, Risk and Compliance (GRC) program and work with all levels of the business to ensure the company’s overall compliance with various regulatory requirements stemming from SOX, HIPAA, PCI DSS and international data protection/privacy laws and regulations.
Oversee Five9’s compliance with various regulations and industry requirements by auditing, monitoring and reporting on the overall health of the environment.
Provide in-depth knowledge in the areas of IT governance, risk and compliance.
Establish IT audit procedures relevant to SOX, HIPAA, PCI DSS and/or international data protection/privacy laws and regulations.
Evaluate and test the design and operating effectiveness of IT controls.
Identify control deficiencies and weaknesses and recommend required remediation or improvements.
Create, manage and hold staff accountable for corrective action plans (CAPs).
Implement a process for continuous improvement of IT controls.
Review operational, financial and technological processes to provide management with an assessment of business and IT risks and overall effectiveness.
Audit and monitor privileged access to critical information systems; authentication and authorization processes; change control processes and IT operations processes.
Investigate reports of non-compliance and provide recommendations for corrective actions.
Document and report on compliance issues and incidents.
Develop communication plans for executive-level reporting.
Bachelor’s degree in Accounting, Finance, IT or a related field.
CISA or CISM certification preferred.
7-10+ years of experience in IT audit, IT risk management and/or IT compliance.
Prior experience with managing a GRC team.
Excellent analytical, technical and internal audit skills.
Excellent organizational and documentation skills.
Preferably an understanding of Federal Communications Commission (FCC)/Federal Trade Commission (FTC) telemarketing rules and regulations in addition to Sarbanes-Oxley (SOX), the Health Insurance Portability and Accountability Act (HIPAA) and international data protection/privacy.
Ability to work both as a member of a team and independently.
Employer will assist with relocation costs.
Five9 (NASDAQ: FIVN) is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.