Control - M5 BNY Mellon seeksto establish a central resiliency and incident management function andleadership for Investment Services to accomplish two things:
Toguide resiliency strategy development and goal-setting, and oversee implementationof measures to ensure BNYM operates at a level of resiliency necessary to maintainservice excellence and reliability across Client Service Delivery (CSD) and InvestmentServices (IS), and
Toestablish the standard of practice for managing all incidents, and to leadincident management for high-impact and/or cross-business incidents severeenough to cause significant business impact or interruption.
As the Director of this new Enterprise Resiliency and Incident Management function, incumbent will be responsible for setting strategy, coordinating all aspects of enterprise resiliency, and helping the organization stay accountable for closing operational resiliency gaps. Focus is on long-term strategic activities with high impact to the organization. Leads resiliency meetings and forums for senior leadership participation and serves as the face of the centralized Enterprise Resiliency function.
Additional responsibilities may include:
-Establishespolicies and procedures for the deployment of resiliency activities throughoutthe businesses; monitors and works to ensure alignment of disparate business,risk and technology decisions with established resiliency goals; ensuresfunctional objectives are aligned to organizational objectives;
Ensuresresiliency standards are globally relevant but responsive/appropriate to localregulatory requirements;
Ensuresprinciples and methodologies for identifying, analyzing, monitoring andminimizing business risks related to resiliency are adopted by the businesses;
Establishesthe escalation process for resiliency reporting, analysis and testing issues;
Ensuredevelopment of resiliency testing protocols required to ensure policies,procedures, and controls are adequate and effectively implemented to curbrisks.
-Managesoperational resiliency team members and facilitates engagement with technologyresiliency, business continuity, third party governance, and cyber security to ensurefunctions and activities are aligned with overall corporate resiliency goals andincident management practice standards. Ensures coordination with compliance,audit, risk and legal;
-Buildsorganizational capacity in the resiliency discipline:
Managesdevelopment and talent management processes for enterprise resiliency managers/executiveincident commanders. Coaches and counsels senior managers and manages successionplanning for the function,
Directsthe resiliency function and oversees more senior managers and ensures theirfocus on long-term functional objectives;
-Setsthe standard of practice for overall incident management and related business,technology and communication activities:
Overseesteam to develop and refine process standards, incident management roles and functions,and artifacts/templates for use across the enterprise for incident management,
Establishesprotocol for engaging Third Party Governance leadership when incidents involvedvendor-provided services and systems,
Establishesprotocol for alerting central business Crisis Management Team on issues withbusiness impact potential they need to be aware of,
Ensuresthat subordinate managers and matrixed managers are equipped to deal with allbut the most complex, riskiest, largest-impact incidents,
MonitorsIM performance at the business unit level,
Setsrequirements for incident post-mortems and process for reflecting lessonslearned in practice updates;
-Workswith ER/IM team to establish and refine intake process and triage criteria forincoming incidents to determine the complex, high-impact incidents to escalateto central Executive Incident Command,
-Workswith ER/IM team to establish, maintain and communicate the protocol formanaging complex, high-impact incidents escalated to central Executive IncidentCommand.
-EnsuresSynthesizes and interprets key metrics as reported throughout the function(technology incidents, root cause, business decision-making, technologyperformance) to develop operating plans and support functional strategy.
-Reviewsreports on team metrics results and makes team adjustments as needed to alignperformance with functional objectives.
Responsibilities During High-ImpactIncidents
-Overseesthe work of Executive Incident Commanders and monitors incident and crisismanagement processes for incidents escalated for central Executive IncidentCommand;
-Ensuresappropriate senior leadership engagement and decision-making during the courseof an incident, as needed.
May havematrixed management responsibility and oversee geographically dispersed teams,adding to the complexity of duties. Responsible for the achievement of goalsand objectives. Provides guidance to executive managers. Completion of tasksaffects achievement of organizational objectives.
Qualifications Bachelors degree or equivalent combination of education and work experience required, advanced degree preferred. Certified Information Security Management (CISM) or Certified Information Systems Auditor (CISA) security certification is preferred. 15 plus years of total work experience with 5-7 years of management experience preferred. Experience in the securities or financial services industry preferred. For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New York-New York Internal Jobcode: 70315 Job: Operations Organization: CSD Mgt/Proc Eng Admin-HR08071 Requisition Number: 1806524