The Associate Director of Institutional Research (IR) reports primarily to the Director of Institutional Research and secondarily to the Associate Provost for Institutional Planning, Assessment, & Research (IPAR). The Associate Director assumes responsibility for assignments that support the planning, assessment, and research functions in IPAR; the scope of the position extends from IPAR to the entire University community. The Associate Director plays a key role in project management; ad hoc queries and interactive report creation; data management, integration, and governance; collaborating with Informational Technology staff in downloading, storing, and retrieving data from ECU's data warehouse; assisting the IR Director with day-to-day operations of the unit and providing oversight in her absence; and helping to create an effective, dynamic IR team.
Project Management The Associate Director for IR will serve as office lead on projects and/or activities as needed by the Director of Institutional Research and Associate Provost for Institutional Planning, Assessment, & Research. These projects may be highly technical in nature and/or involve communicating with a wide variety of stakeholders. The person in this position must have strong project management skills with exceptional attention to detail and accuracy; strong organizational skills, with the ability manage multiple and competing tasks; and excellent interpersonal skills with the ability to work collaboratively with team members and effectively support stakeholders in a professional manner.
Ad hoc Queries & Interactive Reports The person in this position will write SQL queries to gather and combine data to fill various ad hoc requests, especially those requiring complex programming skills. The Associate Director will also assist other Research Associates in creating and executing queries to fulfill data requests and create business intelligence reports. S/he will provide oversight for the Report Development Team within IPAR charged with creating interactive reports that meet the needs of the university and its leadership. S/he will interpret and make meaning of data and contextualize them for institutional decision making (and assist other IR staff in doing so), thus presenting complex information in forms that are understandable to a variety of audiences.
Data Management, Integration, & Governance Data management (the development and execution of practices and procedures in order to manage the information lifecycle in an effective manner) will be an integral component of this position. Data management will include creating and maintaining crosswalks and code descriptions (or training others to do so) as well as developing and/or consulting on reporting views in ECU's data warehouse. The person in this position will help ensure data integrity, and help maintain and manage the current data structure. The Associate Director will be required to integrate data from various sources to develop and maintain a coherent system of institutional knowledge and information. S/he will write SQL queries to gather and combine data and to document data location and methods used for data extraction. S/he will play a key role in the development of appropriate data views and models to improve the efficiency of data extraction and significantly reduce report rendering times. The person in this position also will actively participate in ECU's data governance program by assisting with the development of data standards, data governance policies and procedures, metadata, data definitions, and data quality assessment procedures.
Liaison between Institutional Research (IR) and Information Technology and Computer Services (ITCS) The Associate Director is the primary point of contact between IR and ITCS for the design, construction and support of the data warehouse; monitoring processes to capture, submit, and download UNC system data; and assisting in the creation of data views and models to support IR reporting. The Associate Director works closely with IT analysts to understand processes, business problems, available data, and reporting/analysis needs. S/he translates functional requirements into technical design and specifications and leads IR in providing guidance/solutions for data storage and processing. Examples of projects to which this person will bring expertise are: oExtracting data from the UNC system Student Data Mart, determining the best structure for these data to be stored in ECU's data warehouse, and storing/maintaining these data over time oHelping to decide upon, launch, and effectively utilize any Business Intelligence tools (e.g., Power BI) and making decisions about how data should be modeled to make interactive reports effective and efficient.
Other In addition to serving as IR's liaison to ITCS, the person in this position will cultivate positive and productive relationships with other departments and demonstrate creativity in recommending solutions for user reporting needs. S/he will represent IPAR on various campus committees, task forces, or advisory groups. Working with faculty, staff, and student data necessitates the utmost care in data security and confidentiality. The person in this position is continually vigilant in assuring that policies and procedures related to data security are strictly enforced. As Associate Director, the person in this position is responsible for assisting the IR Director with the day-to-day operations of the unit and providing oversight of these functions in her absence. S/he will actively mentor new staff members and assist in the creation of an effective, dynamic IR team who have the technical and interpersonal skills to successfully advance business intelligence at ECU.
Special Instructions To Application:
2-3 original letters of reference are required for employment. Please be aware that if you are selected as the candidate of choice for this position, an automatic e-mail requesting a letter of reference will be sent to the individuals you listed in the reference section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this employment requirement.
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
Bachelor's degree in a technical discipline including but not limited to: computer science, computer engineering, management information systems, or information technology; or a bachelor's degree in a non-technical field with three or more years of relevant work experience
Advanced SQL querying skills and working knowledge of data warehouse/database tools (SQL Server, SQL Developer, Toad)
Experience working with Ellucian's (formerly SunGard) Banner student data system or an equivalent Enterprise Data Management system used in higher education
Experience using Business Intelligence and other data reporting tools such as Microsoft SSRS (SQL Server Reporting Services)
Experience working in an IR office
Familiarity with data governance
Strong project management skills with exceptional attention to detail and accuracy
Excellent interpersonal, written and verbal communication skills with the ability to work collaboratively with team members and effectively support stakeholders in a professional manner
Strong organizational skills, with the ability manage multiple and competing tasks
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 500049
Organizational Unit Overview:
The purpose of the Office of Institutional Planning, Assessment and Research is to provide staff support to the Chancellor and other university offices for university-wide planning and institutional research activities. Primary planning responsibilities include the coordination of strategic planning, budget planning, and space planning. Primary institutional research responsibilities include development, management, and repository resources for official University statistics including enrollments; human, physical and financial resources; and degree programs. The Office also has primary responsibility for administering institutionally based surveys, General Administration surveys, and other university-wide administrative evaluations.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
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