Job Purpose This role is for a Run The Bank (RTB) Manager who will be responsible for the day to day support of the Bank's Enterprise Data Management system. The role also includes managing, owning, supporting and enhancement of the EDM application stack in alignment with CTB projects or activities. The RTB Manager is expected to work closely with 3rd party service providers, business users and stakeholders to maintain current systems and implement new solutions according to the Control IT strategy. The role demands a driven and committed individual focused on ensuring technology infrastructure is stable and scalable. Strong judgement skills are required, coupled with excellent communications. Management of Change the Bank requirements to ensure that the required RTB principles are known, adhered to and implemented is a key objective within this role. The primary area of responsibility for is for Enterprise Data Management application (EDM), with specific focus on MiFID II reporting and reference data platform build-out. Out of hours cover will be mandatory.
Management of the Service Delivery process - including Change Approval Board, Change Request Management, Promotion of changes to production etc.
Manage of Incident, Problem and Change management to successful conclusion
Line management of current RTB team.
Working closely with vendor to raise/track issues and implement fixes in production
Management and development of the Disaster Recovery process
Work with other teams to understand impact of change, providing estimates for changes and testing requirements
Build up support knowledge base of common tasks, internal/external contact lists, technical debt
Capacity and resource management of production and production investigation environments
Provide regular updates to business owners on progress and expected resolution of production issues
Work with business owners to prioritise production defects/issues
Develop process to allow fast identification of issues and potential resolutions
Work closely with business owners to understand BAU issues/concerns and put in place mitigating procedures until strategic solution can be developed
PreferredQualifications and Experience
Experience of working in a regulated environment, ideally Financial Services
Understanding of the PRA/FCA rules and regulations or equivalent