Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Enterprise Information Security - Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle.
Information and Cyber Security (ICS) vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, ICS protects Wells Fargo's infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws
The Information and Cyber Security (ICS) organization has an opening for an Information Security Manager (ISM) position in the Identity and Access Management (IAM) Facilitation & RBAC Operations, to manage a team of Info Security Analysts supporting internal lines of business including Wholesale, Treasury Management and Wealth Management. This position will be responsible for overseeing the daily operations of an Access team. The position requires frequent interaction with direct reports, lines of business stakeholders, Enterprise partners, and functional peers groups at management levels. We are looking for a well-organized individual who is extremely detail oriented and thrives in a team environment.
Market Skills and Certifications
Monitor daily production and availability of team members
Establish and maintain strong relationships with Line of Business stakeholders
Attend regular meetings with line of business contacts.
Perform quality assurance checks on BOTS tickets within assigned working queue and identify trends and improvement opportunities as well as support implementation.
Monitor the maintenance of RBAC Matrix for assigned working queue.
Help identify training needs for the team and coordinate and deliver procedural training to new and existing production analysts in assigned working queue.
Develop SME knowledge with self and team for Enterprise RBAC, ABAC and PBAC initiatives; demonstrate ability to present these concepts to supported business partners and explain applicability to their business and access needs
Guide the business in building effective role profiles, avoiding role proliferation and SoD violations
Provide operational risk expertise and consulting for role based access control.
Develop and maintain partnerships with internal and business partners; demonstrate effective negotiation skills; address questions and concerns, adapting arguments as needed
Maintain regular dialogue with EAM, Technology and Line of Business contacts, understanding upcoming initiatives, current production issues, etc. that translate into necessary updates to the business or application roles
Provide guidance, direction, and purpose for direct and indirect reports to achieve the work needed to drive the business
Work with Team Lead to develop procedures to monitor process, progress and results
Hold team members accountable for accomplishing commitments/goals
Identify opportunities to improve own processes and levels of service
Quickly take action to correct mistakes or flaws in process or service once discovered
Establish comprehensive metrics and consistent review schedule to improve work
Formulate effective long-range objectives and strategies consistent with business and competitive strategy
Anticipates short-term and long-range consequences and trends and incorporates into strategic planning that may affect a large department, business unit or organization
Bachelor's Degree in Engineering preferably in Information Technology or Computer Science
9+ years of technology/information security experience with minimum 6 years of Information Security/IAM and 2+ year of leadership or supervisory experience.
Expertise in leading Identity and Access Management (IAM) managed services delivery or operations.
Understanding of Role Based Access Control (RBAC) methodology
Understanding on IAM policies and controls/SOX controls/Information Security Controls
Excellent leadership, stakeholder management and program management skills.
Effective verbal, presentation, written and interpersonal communication skills.
Good negotiation, conflict resolution and decision making skills.
Flexible to work additional hours, as needed.
Experience managing a technology infrastructure function, application or information security function that has impact across multiple lines of business
Ability to effectively influence and interact with all levels of an organization
Proven experience in identifying and resolving customer and production issues
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 48257BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo