The Office of the Registrar is one of several central student services units in Academic Support Resources (ASR), a department that reports to the Vice Provost and Dean for Undergraduate Education. As a member of the ASR leadership team, the Director of the Office of the Registrar is expected to be a visionary leader, effective manager, someone who promotes technological innovation, and an active participant in improving student services throughout the University. This person will work collaboratively with other members of the University community to design and implement strategies to attract and retain students and facilitate their academic interactions with the University. The position is student-focused and requires a solid understanding of how to leverage ideas, information, and technology to support student needs and institutional enrollment goals. The successful candidate will work closely with the other central service units within ASR: the Office of Student Finance, One Stop Student Services, Information Technology, Classroom Management, and Continuity and Compliance.
Major Job Functions:
Lead the academic records unit on the Twin Cities Campus andmaintain responsibility for ensuring that the integrity of students’ academic records is maintained across the system. This work includes oversight and stewardship for the student records information systems and processes, including the student records module of PeopleSoft Campus Solutions, which is the largest component of the University’s PeopleSoft enterprise solution. This position will play a pivotal role in understanding, planning, and moving our enterprise solutions into cloud technologies. Provide oversight and direction for the technological advancement of student records including the comprehensive learner record, utilization of blockchain, and other cloud technologies through project management leadership and/or sponsorship to ensure the University supports student needs and remains in compliance with higher education best practices. This position manages a staff and contributes to oversight over budget management and various other strategic operations. Additionally, the Director of OTR will facilitate coordination of the registrars across all University of Minnesota campuses to ensure alignment and that best practices are in place.
Leadership for University of Minnesota Academic Records: (40%)
Create and implement best practice strategies related to national standards in records integrity. This includes ensuring students’ transcript data (i.e., course/class information, grades, bio/demo data) is accurate and reflects a true history of student activity during their tenure at the institution; this work also extends to diploma data and distribution.
Work proactively with departments and colleges on changes to business process or local practices to ensure student services promote records integrity (e.g., course set-up and administration, which affects registration); collaborate with ASR directors and other University leaders.
Lead business process design and implementation to support compliance with University policy; work with a broad range of University partners to ensure processes align with the decentralized nature of student records work.
Promote quality assurance controls in the Office of the Registrar (i.e., queries for discrepancies, audits) that support records integrity.
Serve as the business sponsor for student data including:
Service on the Enterprise Data Manage and Reporting (EDMR) steering committee and prioritization subgroup
Collaboration with the ASR student data and analytics team on priorities and projects, such as student success analytics, which is building out the enterprise data warehouse pertaining to student data as well as several reporting center dashboards and tools
provide leadership as needed for University-wide student data and analytics solutions, such as a comprehensive learner record, development of student records in blockchain technology, etc.
Oversee reporting to the National Student Clearinghouse of enrollment and degree data, including reconciliation of error reporting.
Oversee records retention and workflow processes, including records imaging and storage.
As requested, serve as a student records and student data expert for key University partners and committees related to enterprise initiatives (i.e., the Campus solutions upgrade).
Management of the Academic Records Unit: (20%)
Provide oversight for overall operations of the unit including registrations systems, intra-university and inter-campus admissions, creation and maintenance of the student academic record, transcript, and certification processing for students and outside agencies, degree posting, degree clearance for graduate education, and diploma issuance.
Manage Academic Records leadership team (direct reports) and provide oversight for department management.
Create a positive work environment for all unit staff.
Manage workload distribution of implementation, support, and maintenance tasks.
Uphold the performance measures of the unit.
Invoke or approve discipline, dismissal, and hiring.
Monitor performance and individual development of all staff; address training needs, and provide career development opportunities.
Set the vision for unit operations, including the reorganization/reassignment of duties and work, streamlining processes wherever possible.
Academic Records Business Process Management: (20%)
Actively develop best practices for academic records management.
Present student records best practice information via a variety of standing meetings (e.g., Registrar’s Advisory Committee, College Advisory Group) and receive feedback from the community about their needs; charge projects/enhancements from these reviews.
Review changes to systems and facilitate review of possible changes/new functionality with system campus registrars; lead regular meetings with campus registrars to decide on practices across the enterprise.
Assist in analysis and proposal of alternative business processes and advise and assist in implementation of new ones.
Serve as the business process owner for student-related enterprise reporting efforts.
Facilitate decision-making with student records business analysts and business units (making the decision as the business process owner).
Provide staff support for business analysts and maintenance of business process documentation.
Oversee and participate as leader in high profile projects.
Support the University Registrar and the leadership of Academic Support Resources: (20%)
Coordinate ASR leadership in strategic planning, including development of 1-, 5-, and 10-year plans as well as non-OIT project/issues review and prioritization matrix.
Establish review schedule and requisite follow-up and action items.
Work with ASR directors to realign work between our units to support the University’s operational excellence and department’s strategic planning goals.
Galvanize departmental human resources and finance/budget matters, many of which are confidential.
Advocate for change to support department goals and partner with Morrill Hall Shared Services Team to innovate hiring and purchasing processes.
Optimize fiscal year budget development, through data analysis of UMN reporting tools (UMAnalytics, PeopleSoft Financials), including:
Recommendation of adjustments to staffing levels.
Management of annual equity review and merit process.
Identification of cost-saving efficiencies and informed purchase decision-making.
**This position offers the following benefits:
University-paid contribution (10% of your salary) to your retirement account - vested immediately.
22 paid vacation days per year, in addition to paid medical leave and 11 paid holidays.
Reduced tuition opportunities covering 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellness program with the opportunity to earn lower health care rates.
Free disability insurance.
Free basic life insurance benefit (115% of base salary, $200,000 maximum).
Essential (Required) Qualifications:
BA/BS degree and at least 7 years of relevant work experience.
Demonstrated progression of responsible management experience in a large higher education system.
Proven track record of excellent leadership and management.
Experience in managing multiple projects.
Exemplary interpersonal and communication skills, both verbal and written.
Ability to work well under pressure and to maintain good relationships with colleagues.
Experience in a PeopleSoft student administration environment.
Ability to analyze and interpret federal and state regulations, professional and technical journals, academic policies, and legal documents.
Experience building motivated and skilled teams that emphasize collaboration, flexibility, and succession planning.
Experience and documented success in student record administration.
MBA or Master’s degree in Information Technology or Higher Education Administration.
Experience in the administration of student records.
Experience with a multitude of technologies.
Project Management Certification.
Change Agent experience or education.
Experience in budget and human resources management.
Internal Number: 336857
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.
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