Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations.
Wells Fargo Technology
Technology at Wells Fargo is at the heart of what enables us to satisfy our customers' financial needs and help them succeed financially. The Wells Fargo Technology (WFT) team leads technology for a Global Systemically Important Bank (GSIB), helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company.
Wells Fargo views technology as a key enabler of the bank. We have three key roles to play: implement on our regulatory actions by which we lay down our IT foundations, run stable and secure platforms and services that serve our customers, clients, markets and team members and lastly instill an engineering-led development culture that creates speed of delivery of new feature functionality. This is laid out in our 6S Strategy that stands for the six S's of our strategic framework: Skills, Stability, Security, Scalability, Speed and Satisfaction. This strategy will drive our mission and Vision: New Frontiers powered by Wells Fargo Technology. We dare to seek the boundaries of what is possible, modernize our stacks and way of working and by doing so create revenue-generating power and meaningful positive ROI on our investments.
We have around 40,000 technologists in the US and India. We are developing the Technology function to an engineering-led, cloud-enabled, platform-driven organization. This future state technology organization will be geared around our corporate hubs and will provide our engineers a great place to work. In order to support this development, we are seeking a Head of Enterprise Video and Event Technology.
Enterprise Functions Technology
The Enterprise Functions Technology Team provides technology to the Enterprise-wide lines of businesses, functions and leaders. Business alignment includes Public Affairs, Customer Excellence, Marketing, Enterprise Risk, Enterprise Finance, Enterprise Data Management and Insights, Human Resources, Audit and Legal.
With many of the functions and teams newly consolidated Enterprise organizations, business and technology transformations are a key focus. EFT's role is to partner with the business, acting as one team to deliver simple, safe and sound, innovative and integrated products and services. EFT platforms and services are foundational to Wells Fargo and required to run the company and to satisfy our customer and employee needs. We must deliver every day with high availability, speed to market, strong risk management, security, agility and with financial transparency.
The Enterprise Video and Events in a critical enterprise function that leads the development and support of platforms and services to facilitate the effective production and distribution of video content and communications throughout Wells Fargo and to customers. The group is responsible for supporting enterprise video studios, live event broadcasting, television services, digital signage, digital media production, on-demand video, and virtual events / conferences. These services connect and empower the company by enabling critical leader communications to employees, training and engagement through digital media and webcasting, and delivery of content to engage customers across 4,500 global branches.
The Head of Enterprise Video and Event Technology will lead an organization that engineers and manages technology solutions and strategic capabilities across a wide range of video and digital media services. The leader will be accountable for highly visible, mission-critical video technologies that connect the company and our customers. The leader will drive technology strategy and the strategic evolution of capabilities to support growing demand for video and digital media communications. Critical capabilities include live event webcasting / streaming, enterprise content delivery, distribution of content and messages to global locations, digital media management, virtual event/conference support, and on-demand video. Delivery of content to employees and customers wherever they are is becoming increasingly important and we are challenged to do so in new ways and with more modern technologies.
The leader will also partner with third vendors and across Technology areas, including Infrastructure and Information Security, to ensure stability and scalability of services in order to deliver content seamlessly to employees and customers. The leader will have direct accountability for managing third parties providing technology solutions in this space, with oversight of execution and technology compliance. Hundreds of video events are produced each year with millions of views by employees and customers. In branches, digital displays are estimated to have tens of millions impressions to customers per month
This role will have primary accountability for shaping and leading an engineering team that partners closely with the Public Affairs Enterprise Video Services product management team. The solutions and capabilities developed and managed by the team support communications to over 265K global employees and millions of customers across lines of business.
Key areas of focus for the role include:
Responsibility for ensuring high availability and robust resiliency architecture for critical video and media applications.
Development of actionable, multi-year technology strategies and roadmaps in partnership with business leaders and Technology Architecture.
Providing strategic technology perspective on industry trends, competitive landscape and market/regulatory changes leveraging industry contacts, vendors, and strategic technology partner relationships.
Leading and growing an engineering function across locations (currently <20 FTE) with strategic partnerships across multiple business and technology teams.
Directly leading and providing oversight for the engineering of technology solutions developed internally or by strategic third parties. The leader will ensure that we leverage available enterprise technology services with a bias towards consistency, standards and common solutions while also identifying ways to provide re-usable, scalable and secure solutions that can be leveraged across the organization.
Managing third party technology solutions providers to ensure delivery against contractual obligations and service level agreements.
Building and maintaining strong relationships with other functional area across Technology (e.g. Infrastructure, Information Security, Technology Risk, Innovation, etc.)
Partnering closely with technology and business leaders to ensure that technology initiatives are aligned with business, enterprise and Technology priorities.
Demonstrating business partner value by understanding business strategy, advocating for technology solutions to advance business initiatives, incorporating internal / external customer views, and managing key financial indicators to the benefit of Well Fargo's shareholders.
Manage and allocate appropriate people and financial resources to ensure that projects are completed within committed time and budget and align with strategic objectives.
Assess current staff capabilities, identify talent gaps, and execute talent management actions aligned with human capital strategies.
5+ years of experience with strategic planning in technology
7+ years of technology engineering experience
6+ years of leadership and people management experience in a technology environment
Ability to negotiate, influence, and collaborate to build successful relationships
Other Desired Qualifications
5+ years of experience with video streaming, enterprise content delivery, or digital signage technologies
A Masters degree or higher in computer science or engineering
6+ years of experience with Agile practices
5+ years of systems architecture and design experience
5+ years of experience with modern industry-standard software engineering technologies and toolsets
Experience with high availability architectures / patterns to ensure business continuity of technology services
Experience effectively interacting with a variety of contacts, primarily with others at the executive level
Experience building and leading teams that are geographic distributed
Demonstrated vendor negotiation and partnership skills along with experience working with technology offshore vendor relationships
Strong knowledge and understanding of the financial, operational, technical and regulatory drivers impacting a complex and dynamic global technology environment
Ability to develop technology strategy, operating model & roadmaps with clear objectives and aligned with business, enterprise and technology strategies
Broad experience across multiple areas of technology including one or more of architecture, infrastructure and application development with strong understanding of leading edge as well as legacy and distributed technologies to effectively manage a complex and diverse applications portfolio
Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results oriented leadership style
Demonstrated ability to consult with key business partners and translate complex, technical concepts so that they are clearly understood along with the ability to effectively partner and influence at the senior executive level
Demonstrated experience motivating and influencing groups or individuals across organizational boundaries to gain trust and confidence to make timely decisions
Proven experience in establishing a vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication, and driving action towards the vision through the effective management of goals and objectives
Excellent communication (oral and written) with ability to communicate at multiple levels ranging from technologists to senior managers and executive leadership
Strong commitment to diversity and inclusion
Location: Charlotte, NC; San Francisco, CA; Other U.S. Wells Fargo locations may be considered
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556662-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo