Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Data Management Leader – International Operations
Reporting: Functional: Head of Enterprise Data Management and Insights, Wells Fargo Local: Head of Enterprise Functions Delivery at Wells Fargo India & Philippines (WFIP)
WFIP operates across 4 locations in India and The Philippines with a combined strength of 25,000+ direct and vendor resources, providing enabling global talent capabilities for Wells Fargo Bank NA, in Technology, Operations, and Corporate Functions such as Risk, Finance, Data Management and HR.
Data Management and Insights (DMI), which offers Data Office capabilities to Wells Fargo, focuses on leveraging data as a strategic asset. Data is critical to Wells Fargo's continued success, deepening relationships with our customers, creating a seamless and convenient multi-channel experience, and meeting our commitment to satisfy our customers' financial needs. DMI defines how we use information across the company, align our business practices and support our continued focus on great customer experience.
Reporting locally to the Head of Enterprise Functions at WFIP and globally through the Head of DMI for Wells Fargo, this position is responsible for overall management of the portfolio of Data Management services performed by WFIP and third party vendors across India and the Philippines. This role will be based in India, either Bangalore or Hyderabad.
This role requires a strong experience in data technology and governance with flavors of regulatory requirements, ideally in a US banking environment, client / partner relations, global service delivery, process improvement and technology solutions (like RPA) and people leadership across large delivery teams.
Key aspects of managing the operation include, but are not limited to the following:
Build and lead strong and capable delivery teams across different DMI and EDET verticals. Individual groups will vary in size and could typically be from 20 to 100. Total team size is expected to grow to ~500+.
Provide holistic view of international footprint for DMI services to drive consistency and optimization in processes and people practices.
Be responsible for delivery to agreed customer metrics – customer experience, cost, productivity, SLA.
Partner with different DMI groups across Regulatory reporting, Master and reference data management, Data quality, Data lakes etc. to identify and scope new opportunities to leverage global delivery capability and help design appropriate solutions.
Manage budgets and expenses to agreed goals. Drive savings through productivity improvements.
Engage and manage stakeholder relationships and provide solutions when needed.
Risk Management: Proactively identifying risks and building robust internal controls.
Proactively explore technology enablement of services – stay abreast of latest industry developments in areas such as RPA, AI, and BI tools and drive adoption.
Continuously strive towards improving effectiveness, efficiency and experience for stakeholders and customers (team members).
Market Skills and Certifications
Required to have 20+ years' experience in technology delivery and data governance, with 7 – 8 years in senior roles leading large teams. Experience with in-house centres of large banks, specifically supporting the US would be a distinct advantage.
Qualifications - Post Graduate preferred. Minimum Bachelors degree in Engineering (Specialized in IT or data science).
Experiences should include leading teams to implement data solutions for Data Quality, Metadata, Master Data, Reference Data, Data Security, Data Privacy and/or Regulatory data
Must have good understanding of global trends and practices in Data Management including exposure to Big Data Platforms and data governance tools (Hadoop, Hive, Spark, Hortonworks, Teradata, Oracle, Informatica, AB Initio, Collibra, OFSAA).
Must be able to demonstrate true results in impacting business outcomes and must be an innovative leader.
Demonstrate a high degree of reliability, integrity, and trustworthiness in all areas
Takes ownership for responsibilities and for management of risk exposure.
A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
Exhibits excellent problem solving and analytical skills.
Demonstrated expertise in Project Management, Stakeholder Engagement, People Leadership, leveraging Technology and Quality. Exhibits commitment to delivery of quality work products.
Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 55220BR-1
About WELLS FARGO BANK
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo