Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo Indiaenables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
: Information and Cyber Security (ICS) is part of Wells Fargo's Technology organization. Through a framework that addresses policy, process, operations, people, and technology, IS protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws.
About the Role
Our Information and Cyber Security team is looking for an Information Security Manager to join our ICS team. This position will manage and provide functional and administrative leadership to the AIM Platform Engineer team.
The manager will functionally lead a team of Engineers responsible for configuration and maintenance and application support for Oracle Identity Manager (OIM). The candidate will manage a team of 15 to 20 production support engineers providing L1 & L2 production support services for Tier 1 Critical applications and be responsible for service operations SLAs defined for these applications. We are seeking a Technology Manager who can oversee the overall functions of Application covering various functional areas not limiting to Change Management, Release Management & Release implementation co-ordination, Incident & Problem Management, Vulnerability Management, Audit/Risks, Safety & Soundness etc. The manager will have dual reporting into US and India based ICS Chief of Operations Office leadership. This position demands high degree of partnership with WFI&P ICS Teams across US & WFI&P.
The position will be responsible for:
Develop team charter and scope for projects, and managing/supervising resource allocations, & workload balancing across a group/team of up to ~15-20 people.
Lead and manage a team of Production Support Engineers and be responsible for providing Level 1 and 2 application support activities for groups of related applications in different technology areas.
Responsible for definition and implementation of prod support processes such as incident management, problem management, change management, release management, service improvement etc...
Own resolution of production incidents and Act as a coordinator and point of escalation for support staff during incident / problem recovery activities
Review all daily activities and ensure completion of shift duties for each team and proper handover
Consolidate report and analyze appropriate metrics to improve service
Identify areas of process improvement Tasks includes but not limited to Maintenance, Administration, pre/post patching activities, Deployments & Configuration Management
Responsible to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Proactive & creative development of engineering practices and automation/tools to enhance team productivity.
Recruit, build, mentor and sustain a high performance team.
Perform delivery management functions in an on-shore off-shore model, collaborating with US Technology Managers and key Business Proponents to identify and execute appropriate projects.
Establish operating metrics and provide status reporting on operating metrics, projects, and continuous improvement efforts
Market Skills and Certifications
Bachelor's degree or higher with minimum 15+ years' in application development and maintenance with at least 5 years' in project management
At least 5 years of experience in managing application support of mission critical applications in the retail banking domain regionally or globally on a 16x7 basis
Preferably prior experience in banking/financial sector and have supported at least 20 Applications
Experience with Oracle Identity Manager (OIM) Configuration and troubleshooting
Five plus years of experience in leading and managing teams
Ability to interact effectively with different teams and senior level management
Proven experience in executing improvements to products and services
Strong customer service focus and clear commitment to corporate goals in past assignments
Strong aptitude for problem solving leadership
Strong analytical, communication, teamwork and interpersonal skills
Able to foster robust working relationships with team
Able to lead development team and good experience in software Development Lifecycle (SDLC) and Application Lifecycle Management (ALM) with Agile Principles and Methodologies.
Experience in technical specialty in Oracle Identity Manager (OIM) Configuration and troubleshooting.
Expertise in Unix/Linux, WebLogic/Tomcat/Jboss/Websphere
Oracle/SQL server experience
Appropriate and active ITIL, COBIT certifications, Six Sigma.
Advanced Microsoft Office software, hardware, operating system knowledge.
Experience working in a large enterprise environment
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo