What we are looking for: User Researcher, Alpha State Street is building out a UX team that is revolutionizing the investment world. We seek a variety of UX practitioners that are passionate about their craft, from user research to UX designers at all levels, creative technologists, and more. At State Street, design is in our DNA. State Street Alpha, the industry's first and only Front-to-Back Platform, gives clients access to the complete investment lifecycle with the power of choice.
Why this job is important to us: By streamlining and improving their day-to-day operations through a single open platform, clients are free to focus on innovation and growth. The Alpha Platform Management Team is looking to bring on a User Researcher to perform hands on research sessions for our platform clients.
What you will be responsible for:
Strategize, implement and maintain a consistent research discipline, discovering how users interact with modern financial products and enabling a deep understanding of current and potential customers.
Create and execute brainstorm sessions and research studies with customers, stakeholders and internal users for concept generation, concept validation and usability.
Lead research activities, from defining recruit criteria to findings report creation.
Gain user insight through qualitative in-depth interviews, stakeholder interviews, contextual inquiries, usability testing, accessibility, and quantitative methods.
Communicate research results, set baseline requirements for design and implementation and recommend strategic improvements to teams.
Promote an environment that supports diversity and reflects the Alpha brand.
Education and preferred qualifications:
Bachelor's degree and a minimum of 3-5 years' related, or relevant, experience
Background in the user experience researcher field, designing and conducting user research studies and applying design-thinking methodologies
Prior experience with innovative thinking, the value of research and working with stakeholders to deliver results
Strong understanding of when and how to apply various research methods during product development processes
Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
Experience interacting with various multi-disciplinary teams of professionals
Strong time management skills, problem-solving and critical thinking skills
Strong verbal and written communication skills
Experience in survey design, including working knowledge of statistics and experimental design
Experience in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of user research
Experience working with Product Managers, Product Designers and Product Marketers
Experience working in the financial industry preferred, but not required
About the State Street AlphaSM Platform State Street's AlphaSM platform is the first front-to-back investment servicing platform for Institutional and Wealth Managers globally. State Street and Charles River Development share a common focus on helping clients achieve better investment outcomes. By combining our back- and middle-office expertise with Charles River Development's complementary front-office tools and solutions, we aim to provide clients with a comprehensive servicing platform across the investment process, supported by deep enterprise data management and transaction management capabilities. Our interoperable platform will also enable clients to integrate and align their preferred systems utilizing State Street provided data, as well as access to liquidity, insights and infrastructure.