What does an outstanding Director, Data Governance and Analytics do?

As the Director, Data Governance and Analytics, you will develop our overall data strategy, manage data and analytical activities and be responsible for improving the data literacy, quality and governance of enterprise data through the data lifecycles. You will establish & ensure adherence to an enterprise data governance framework and for operationalizing data management, data access, and other data policies, standards/practices, at both the enterprise and local business unit level to achieve the required level of understanding, consistency, quality & protection to meet overall business objectives.

You can look forward to:

• Partnering with data owners, IT and business leaders to understand the business's strategic vision, advise in the use of data to drive insights and help in achieving business outcomes.

• Owning, developing, evolving and clearly communicating the data vision, mission and purpose; Defining, managing and advancing enterprise data management principles, policies and programs.

• Collaborating with stakeholders such as IT and business functions, develop a roadmap, investment plan and corresponding business cases and implementation plans to meet current and future information management and analytical needs.

• Data Integrity and Governance Management:

  • Establishing & governing an enterprise data roadmap including strategic priorities for development of information-based capabilities

  • Establishing the vision for managing core CRM data as a business asset

  • Developing methods to ensure 'single source of truth' for key data attributes that will provide consistency across all business unit processes

  • Developing standards, policies & procedures to support the creation of data policies within the business; Provide technical assurance for the on-going implementation & maintenance of the governance policy

  • Facilitating the development & implementation of data quality standards, data protection standards & adoption requirements across the enterprise; Develop, improve & maintain controls to improve data quality, ownership, accountability and reliability

  • Defining key performance indicators and quality metrics to ensure compliance with data related policies, standards, roles & responsibilities, & adoption requirements

  • Assuring the deployment & management of data quality monitoring practices

  • Measuring core CRM data for compliance to policy, standards & conceptual models

• People Management:

  • Organizing & leading the data governance council and provide leadership & sponsorship oversight of governance policy creation & compliance

  • Leading the data management team including offshore teammates to ensure data governance policies & practices are embedded throughout the company

  • Acting as the liaison between business & functional areas ensuring data related business requirements including protecting sensitive & regulated data are clearly defined/considered as part of operational prioritization & planning

  • Supervising information stewardship activities & management of data quality, collection, retention and purposes of use

Basic qualifications for consideration:

• BS in CS, computer engineering, data science, information science or related field, or equivalent work experience

• 5+ years' experience in data management

• 7+ years leadership experience leading cross-functional teams and enterprise-wide programs; Experience integrating complex processes and information strategies

• Broad experience in multiple competency areas of data management and governance and analytics delivery

• Data structure, information systems/tools, related software and data management

• Enterprise B2B business processes and resultant information needs

Preferred Qualifications:

• Knowledge of Salesforce.com, Microsoft SQL Server tools suite

• Information management practices, data life cycle management, agile and lean methodologies, and operations a plus

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.