Responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, wired/wireless/data/security network, specialty computing devices and related hardware and software.Responsible for responding to and resolving complex technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques.Assess and recommend computer hardware needs. Assist with the development of KB articles and training documents.May oversee and lead a team of level 1 & 2 technicians.Required Skill/ability 1:  Well-developed analytical and problem-solving skills.