Under the supervision and guidance of the department leader and/or seasoned analysts, the Integration Developer Analyst I will work with various Keck Medicine IS teams to develop and test, implement solutions that require a HL7 interface. The position will serve as the subject expert as it relates to interfaces. Also, this position will be responsible for identifying and documenting information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. In addition, the Integration Developer Analyst I is responsible to ensure data integrity, extraction, analyzing and transforming data. The Integration Develop Analyst I also understands the functional workflow and processes of the Departments he/she supports and maintains system functionality leveraging USC's various technologies including but not limited to Cerner Foreign Systems Interface, OpenView, OpenEngine, and Cloverleaf Integration Engine. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments.

Essential Duties:

• Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
• Technical Skills and Industry Knowledge: Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.
• Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details.
• Reports & Analytics: Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.
• Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organizations needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions to department leaders.
• Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems.
• Training: Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.

Required Qualifications:

• Req Associate's degree

• Combined experience/education as substitute for minimum education

• Req 2 years IF NO ASSOCIATE DEGREE: *2 years' relevant business support and/or information technology support experience required.

• Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.
• Req Strong customer service focus.
• Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).

Preferred Qualifications:

• Pref Some experience in relevant business support and/or information technology support experience.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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