The Associate Director is responsible for overseeing the daily activities of the Information Technology (IT) staff. The colleges IT staff reports to this person. In addition to maintaining a timely workflow of projects and tasks, the associate director works closely with Information Technology Services (ITS) and the college community to execute the IT strategy and meet the goals of the college in its use and adoption of information technology. The role includes the collection and analysis of data to inform process improvement projects and compliance with regulations and internal policies.

The role oversees the effective deployment and inventory of hardware and software systems, managing user setups and ensuring the availability of reliable and advanced technical support. This role performs administrative duties including managing data security access. This role is responsible for providing end user support to users working on a variety of computing platforms including Windows and Mac based systems. This role provides maintenance and support on both the windows and the MAC platforms. The supervisory aspect of this role is critical in upholding the efficiency and effectiveness of the support services and cultivating a collaborative and proficient team atmosphere.

Education and Experience:

Bachelors degree in engineering or equivalent technical and troubleshooting experience.

Skills and Knowledge:

Experience working collaboratively with diverse staff/constituents.
Excellent customer service skills; ability to build strong customer relationships.
Ability to coordinate projects/activities to completion (including planning, reporting, budgeting, delivery, cost tracking), problem solve and quickly adjust plans according to customers needs.
Strong oral/written communication and facilitation skills in large and small group settings.
Experience with personnel management (scheduling, training, hiring/termination, feedback cycles, conflict mitigation) preferred.
Knowledgeable in cross-platform environments: Windows, MacOS, iOS, Android, practical knowledge of educational/administrative software applications.
Experience with various technologies, hardware/applications (e.g. wireless laptops, tablets, student response systems, adaptive technologies, etc.).
Advanced experience with hardware and software platforms and systems including databases, networking equipment/concepts and other enterprise applications management.
Knowledge of cloud and virtualization concepts, best practices, troubleshooting techniques.
Knowledge of VMware vCenter Server administration preferred.
General knowledge of class/conference room, A\V troubleshooting and support, systems integration, scripting with PowerShell.

Responsibilities:

Manage the day-to-day activities of the colleges IT staff:

Manage the daily work of assigned staff including full-time, part-time, temporary, and student employees.
Ensure timely handling of incoming requests.
Work with individual staff to review and expedite their open requests.
Mediate any issues between clients and staff and ensure that client needs are met where possible. Collaborate with college and ITS leadership on project planning and goal setting.

Team Leadership and Organizational Development:

Champion the development of strong communication skills within the colleges IT staff.
Cultivate a respectful, positive work culture that encourages collaboration and new ideas, where all employees feel heard, appreciated, and equally valued.
Establish clear goals and expectations.
Effectively communicate with unit staff to provide regular constructive feedback and opportunities for improvement.
Conduct annual Performance Partnership processes to review progress, develop future goals, and identify professional development needs.
Model excellence by demonstrating professionalism, integrity, and ethical behavior.
Enforce university and school policies, procedures, and cultural values.
Fulfill payroll and HR duties for the colleges IT staff.

Information Technology system management and oversight:

Respond to security incidents, monitors privilege access management issues, and mitigates IT security vulnerabilities and threats.
Administer server, desktop, and mobile computing environments.
Administer the computing endpoints at an organizational level, ensuring cross-departmental proficiency with key software suites like Microsoft and Adobe.
Ensure IT successfully builds, installs, maintains and troubleshoots the computing endpoints used by the college community, including the operating systems, configuration,

Lead IT Projects:

Lead projects executed by the colleges IT staff such as departmental upgrades, new software deployment and system changes.
Develop technical solutions based on faculty, staff, and student requirements, focusing on long-term manageability.
Prioritize work for the team.
Handle sensitive issues regarding data and SU property.
Collaborate with college stakeholders to ensure necessary technology is available for events, meetings and courses scheduled in college facilities.

Resource Management:

Manage the colleges budget for information technology, in partnership with ITS and college leadership.
Maintain an accurate asset inventory including hardware and software.
Lead the effective allocation of IT resources, such as peripherals, ensuring that equipment distribution supports the organizations operational needs.
Oversee the logistics of workspace organization and the maintenance and deployment of printers and multifunction devices, ensuring they meet the schools standards for facility management.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:

To apply, visit https://www.sujobopps.com/postings/111617

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

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About Syracuse University

Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries. The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity. Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.

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