Los Angeles, California
US-CA-Pasadena | US-CA-San Francisco | US-CA-El Mo, California
Pasadena, California
Albany, New York
Posted: 19-Dec-25
Location: Charleston, South Carolina
Type: Full Time
Summary
Parker Poe is seeking an experienced IT Support Specialist to join our team as the primary onsite technical resource for our Charleston office while also supporting end users across the firm through our centralized IT Help Desk. This role is ideal for a self-driven, service-oriented IT professional who thrives in a hands-on environment, enjoys solving technical challenges, and takes pride in delivering exceptional support to attorneys and staff. This position will primarily be in-office with occasional travel and will participate in a rotating remote on-call schedule including evenings and weekends.
This position plays a dual role:
- Providing elevated deskside support for the Charleston office, ensuring seamless operation of hardware, software, and audio-visual technologies, and
- Strengthening the firmwide IT Support Team by assisting with calls, emails, and tickets submitted to the Help Desk from all Parker Poe locations.
Key Responsibilities
- Serve as the primary onsite IT support resource for the Charleston office, delivering professional, hands-on technical assistance to attorneys and staff.
- Provide remote support for the entire firm, helping manage Help Desk calls and email volume through timely, effective incident/problem resolution.
- Diagnose and resolve issues involving Windows, Microsoft 365 (Word, Excel, PowerPoint, Teams), laptops/desktops, printers, mobile devices, iManage, Citrix, and other firm-supported applications.
- Support and maintain conference room and videoconferencing technology, ensuring rooms are meeting-ready, providing meeting support, and resolving AV issues quickly.
- Install, configure, and deploy hardware, software, and peripherals; support equipment moves and workstation setups.
- Assist with inventory and asset management for all IT equipment in the Charleston office.
- Work closely with the IT Support Manager, CIO, and Charleston Office Administrator to ensure technology needs are addressed proactively and professionally.
- Help users adopt new and innovative tools, including emerging AI-enabled technologies used by the firm.
- Participate in a rotating after-hours on-call schedule that includes evenings and weekends.
- Travel occasionally to other locations for projects or onsite assistance.
- Perform other duties as assigned by leadership.
What We’re Looking For
- Minimum of two years of IT support experience. Professional services or law firm experience preferred.
- Strong technical knowledge and troubleshooting skills with the ability to work independently as the onsite resource for a remote office.
- Excellent communication, interpersonal, and customer service skills — including supporting a wide range of users from entry-level to advanced.
- Proficiency with Windows and Microsoft 365 (Word, Excel, PowerPoint, Teams) required. Knowledge of iManage, Citrix, conference room technology, and legal-specific applications preferred.
- Ability to lift up to 25 lbs., stoop, bend and kneel to work in tight spaces (e.g., under desks) to access equipment.
- Strong organizational skills with the ability to balance local responsibilities with firmwide Help Desk support.
- Excellent time management skills to juggle multiple priorities, urgent requests, and shifting deadlines
- Motivated, self-directed individual with ability to anticipate and resolve issues and work with minimal supervision.
- Committed to a collaborative mindset and to actively contribute to team-oriented goals.
Why You’ll Love Working Here
At Parker Poe, you’ll join a respected, forward-thinking law firm that values technology, innovation, and excellent client service. You will:
- Be part of a collaborative and supportive IT team with strong leadership and clear direction.
- Contribute to firmwide improvements by helping reduce Help Desk workload and elevate support quality across all offices.
- Work in an environment that embraces new technologies, including productivity tools and AI-driven solutions.
If you want to make a meaningful impact, enjoy helping others succeed through technology, and thrive in a professional legal environment, we encourage you to apply.