Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States.Job DescriptionPosition PurposeThis position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams.Position ResponsibilitiesServe as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person.Maintain college computing hardware and software.Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs.Salary Range:$25.54 - $38.34/hour(DOQ ? Salary Placement will be done at time of hire.)Minimum QualificationsTwo years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience).Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems.Basic working knowledge of one or more network operating systems, including administration of user accounts.Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience.Physical RequirementsThis position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting.This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment.Preferred QualificationExperience supporting technology usage in an educational setting.Strong customer service experience and skills.Knowledge of Extron integrated multimedia control systems and their programming.Other RequirementsTo facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver?s license background check. Work Shift (Hours / Days of work)Monday ? Friday 9:30am ? 6:00pmTelework (Yes/No)Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process. Application ProcedureTo bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources.Internal Applicants - Please make sure your applications materials reflect how you appear in Workday.All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for ?Browse Jobs ? Employees? in Workday via the search bar at the top to view open positions.External Applicants - Please make sure to use your legal name on your application materials.Applicants not currently employed by Minnesota State can access thecareer siteto search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State.Please upload the following documents to your application. Cover letter/letter of interest. Current resume.You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents.If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents.These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process.Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email:careers@minnstate.edu . Inquiries about application status or general questions about the position should be directed to jobs@century.eduFor additional information about the application process, go to our Employment page on our main Century College site, https://www.century.edu/home/employment/, click on Current Employment Opportunities for more information. AboutCentury College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we servenearly18,000 credit and non-credit students every year.We offerdegrees, diplomas, certificates, and coursesin general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, andnon-credit workforce training.With variousstudent supportandstudent lifeopportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community.As a ?community? college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners.Century College. Discover What?s Next!To learn more about Century College or Minnesota State, visit https://www.century.edu/ or www.minnstate.eduFor questions, please contact Century College Human Resources at jobs@century.eduNotice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at https://www.century.edu/home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling 651-444-2910.Link to Century College?s Non-Discrimination Statementhttps://www.century.edu/about/non-discrimination-statement

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