Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The Banner HR/Payroll Support and Maintenance (SaM) team serves as a sub-unit of the Banner Support and Maintenance (SaM) team which is a part of the ITCS Enterprise Applications (EA) team. The Banner HR/Payroll SaM team is responsible for the design, development, implementation, operation and enhancement of the Human Resources module of Ellucian Banner, the Universitys ERP system, and connecting administrative information systems utilized by the Universitys core business offices.

This IT Analyst/Programmer position serves as a supervisor and technical resource for the ITCS Banner HR/Payroll Support and Maintenance team. It supports the administrative computing needs for business offices that serve the Universitys employment needs, and is responsible for creating, enhancing, and maintaining data interfaces between the Universitys ERP system, Ellucian Banner, and other cloud based or on-premise systems. It also shares the responsibility of collaborating with the Student and Finance modules of Ellucian Banner to ensure that Banner Support and Maintenance (SaM) functions as a team.

Supervision:
This position is responsible for overseeing the Banner HR/Payroll Support and Maintenance team and ensuring that team tasks are prioritized effectively to meet deadlines. The role requires maintaining compliance with established procedures, setting and communicating clear performance goals, and providing candid, timely, and constructive feedback on both performance and behavior. Building and strengthening ITCSs relationship with supported business offices is a key responsibility, along with contributing to long-term planning and team development. The supervisor is expected to lead by example, fostering an engaged work environment that promotes innovation, creativity, and teamwork.

Programming/Testing:
This position is responsible for developing, maintaining, and testing programs within a sophisticated network environment to ensure accuracy and adherence to departmental standards. This position must design logical program flows, write clean and maintainable code, and provide thorough documentation for both batch and online processes using a variety of programming tools and technologies. Additional responsibilities include creating and maintaining testing plans, interpreting and correcting errors, utilizing data testing, making necessary changes to meet job specifications, and working closely with vendors to report and resolve issues. Acting as a technical resource, the role involves conducting code reviews, assisting throughout the application development lifecycle, and collaborating with users and vendors to define requirements, report, and resolve issues. The position must ensure programs are developed with accuracy and that, after migration into the production environment, systems operate with little or no issues. Finally, this position must stay current with emerging technologies and security threats and be prepared to learn new languages and tools as systems evolve.

Maintenance/Problem Resolution:
This position is responsible for prioritizing and resolving application issues by determining root causes, routing problems to the appropriate area when necessary, or developing effective solutions. This position must balance information systems needs with time constraints, consult with support areas as needed, and obtain user feedback to ensure accuracy and satisfaction. Responsibilities include making or overseeing changes to application components, testing modifications, and migrating updates into the production environment. The role also involves contacting users to confirm problem resolution and tracking issues that require long-term application changes.

Project Management:
This position is responsible for monitoring the progress of the teams assigned work and keeping multiple projects on task to meet deliverable deadlines and satisfy stakeholders. This position documents and tracks enhancement requests, development needs, processing issues, and improvements, while prioritizing application problems and user requests. Responsibilities include designing project plans with resource estimates, creating specifications, setting goals and objectives, supervising development, and thoroughly reviewing and testing changes and enhancements. The role requires meeting project goals or adjusting them as needed and keeping users and supervisors informed of status.

Documentation:
This position is responsible for establishing and documenting work standards and standard operating procedures for supported systems. This position must review and update documentation on a regular basis. This role must also write professional, clear, concise, and complete applications and systems documentation for clients, programmers, and internal team use. Complex logic should be explained in an appropriate format, such as a graphical format for ease of understanding.

Training:
This position is responsible for planning and delivering training for new information systems and providing instruction to clients who will use these applications for administrative tasks.
It is also responsible for actively participating in professional development by attending classes and engaging in self-study opportunities to enhance technical skills and broaden professional awareness. Additionally, this position is responsible for recommending cost-effective improvements to training programs and offering support through teaching or one-on-one assistance as needed. This position is further responsible for serving as a mentor to other members of the team, fostering knowledge sharing and professional growth within the department.

Professional Development:
This position is responsible for staying up to date with new technologies, particularly those related to Ellucian Banner, Salesforce/MuleSoft, software integration, and application development. This position will learn new programming languages and tools as technical and application systems evolve. This role is also responsible for participating in training opportunities by attending classes and engaging in self-study to improve technical skills and increase professional awareness. Additionally, the position should suggest cost-effective ways to improve training opportunities. This position will assist others by teaching or providing one-on-one support as needed and serve as a mentor to team members when appropriate.

Other duties as assigned

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. 'Reasonable commuting distance' is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employees assigned duty station in Greenville, NC.

This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.

Contingent upon availability of funds

Bachelors degree and 4 years of relevant experience or equivalent combination of education and experience.

All degrees must be received from appropriately accredited institutions.

NA

Preferred education, experience, and skills include:
A degree in Computer Science, Information Systems, Computer Engineering, Math, Engineering, or a related technical degree.
An advanced knowledge of and experience with Ellucian Banner, Oracle, SQL, PL/ SQL, real-time system integrations, and Java or an equivalent programming language.
A technical understanding of the business processes mandated by enterprise administrative systems and their interfaces.
An advanced knowledge of the principles and concepts behind applications analysis, design, project planning, resource estimates, thorough testing and debugging, implementation, and documentation.
The ability to lead analysis, design, and development for complicated and extensive applications which interface data between multiple information systems.
Excellent oral and written communication skills.
The ability to translate advanced technical issues into understandable terms for non-technical functional users.
The ability to both work with team members and work independently on projects while communicating regular status reports to management.
The ability to work as an independent, productive, responsible, self-motivated member of a team in high-pressure situations.
Extensive experience supporting the Human Resources module within the Ellucian Banner ERP system.
Knowledge of various project management methodologies.
Experience supervising a team of programmer/analysts, including creating performance goals and completing performance evaluations.

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.