Position Purpose:This position exists to provide technical support, maintenance, installation, and operational assistance for computer systems, software, and related technology used by faculty, staff, and students at Minnesota State University Moorhead. The position serves as a second level support role, resolving escalated technical issues, supporting campus technology environments, and assisting in the planning, deployment, and maintenance of IT services.Responsibilities:Responsibility #1: Provide technical support and troubleshootingProvide second?level technical support for computer hardware, operating systems, and software applications.Resolve issues escalated from the IT Helpdesk, working directly with faculty,