Position OverviewThe IT Help Desk Team Lead provides leadership for training strategy, service quality, and daily operations of the KU IT Help Desk. This role develops and delivers student employee training, monitors and improves service performance, and resolves escalated technical and customer service issues.The position combines hands-on operational support with strategic oversight of training programs, documentation, and service delivery to ensure consistent, high-quality support across all channels. This role partners with the IT Help Desk Manager and Team Leads to identify and implement improvements that enhance training effectiveness and overall service outcomes.KU is not able to provide H-1B sponsorship for this position.