Position Purpose:

Minimum Qualifications:

• Bachelor's degree in Computer Science / Information Technology or closely related field or an equivalent combination of education and experience.
• A minimum of two (2) years experience working with computer hardware, Macintosh and Windows operating systems, applications and peripherals.
• Apple Certified Support Professional certification.
• Knowledge of operating system security.
• Ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues.
• Ability to provide in-person classroom technology support.
• Excellent organizational and analytical skills.
• Excellent oral and written communication skills.
• Ability to communicate effectively with others and function well within a help desk team environment.
• Must possess a valid Michigan drivers license acceptable to the University's insurance carrier.

Desired Qualifications:

• Apple Certified Technical Coordinator and/or Microsoft certifications.
• The ability to be flexible in a changing environment, with strong desire and ability to learn new applications and technologies quickly.
• Ability to handle difficult technical situations.
• Familiarity with Oakland University and OUWB School of Medicine systems, including Corewell Health East locations is a plus.
• Having experience with audio visual and instructional technology hardware and software applications in a medical school environment (Anatomy Lab, Clinical Skills Center, medical student study rooms, auditoriums, classrooms) is extremely helpful.

About Oakland University

Oakland University is a nationally recognized doctoral university of high research activity located on 1,443 acres of scenic land in the cities of Rochester Hills and Auburn Hills in Oakland County, Michigan. The University has 142 bachelor’s degree programs and 138 graduate degree and certificate programs. Academics include programs in the College of Arts and Sciences, School of Business Administration, School of Education and Human Services, School of Engineering and Computer Science, School of Health Sciences, School of Medicine and School of Nursing. As an anchor institution in southeastern Michigan, Oakland University is committed to building ongoing and collaborative relationships with the surrounding communities. Community and civic engagement enhances the lives of our students and has a positive impact on our broader community.

Connections working at Oakland University