Instructional Support Specialist, CAS IT

Position Information

Position Title: Instructional Support Specialist, CAS IT
Department: CAS IT
Posting Link: https://www.ubjobs.buffalo.edu/postings/62811
Job Type: Full-Time

Posting Detail Information

Position Summary

The College of Arts and Sciences at the University at Buffalo is seeking a Instructional Support Technician. This position interfaces with University faculty, staff, business partners and students. They will respond to work orders for desktop support of MacOS and MS-Windows systems.

In this role, you will:

Provide analytical thinking skills and ability to use analogies to troubleshoot and resolve problems.
Effective time management and ability to prioritize are essential because technical issues arise with little or no warning of the nature or extent of the problem.
Support college-wide desktop refreshment and department purchases by imaging, deploying, personalizing, and maintaining MacOS and, secondarily, MS-Windows workstations.
Support on-going project work related to Apple and MacOS products.
Perform other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, creating documentation, identifying processes for continued service improvement, etc.).
Deploy, configure, and support servers and workstations, both physical and virtual, used by CAS faculty, staff, and students.
Deploy, configure, and support macOS and iOS devices used by CAS faculty, staff, and students.
Author, produce, and maintain technical reference documentation for users and IT staff

Learn more:

Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

A minimum of an Associates degree with 5 years of experience. A combination of education and experience may be considered in lieu of a degree on a year for year basis.
Experience managing macOS and iOS devices in MDM, preferably Jamf.
Experience supporting VDI/VMWare environment.
Highly effective writing/verbal communication skills.
A valid Class D drivers license to operate a motor vehicle is required or candidate must otherwise demonstrate their capacity to meet the transportation requirements of the position.

Preferred Qualifications

Experience in Unix scripting technologies (bash, Python, php, Perl),
Experience integrating macOS devices with Active Directory and Intune
Preference given to candidates with Jamf 200 certification.
Understanding of higher education institutional, academic and business interdependencies.

Physical Demands

Frequently moves computer equipment weighing up to 50 pounds across campus with the assistance of a dolly or cart.

Salary Range
$70,000 - $75,000

Special Instructions Summary

All application materials should be submitted via UB Jobs. Application materials submitted directly to the posting contact will not be acknowledged and cannot be considered.

Is a background check required for this posting?
Yes

Contact Information

Contact's Name: Nicole Hayden
Contact's Pronouns:
Contact's Title: HR Officer for Staff Affairs
Contact's Email: nhayden@buffalo.edu
Contact's Phone: 716-645-0729

Posting Dates

Posted: 06/05/2026
Deadline for Applicants:
Date to be filled:

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About University at Buffalo

The University at Buffalo is a premier, research-intensive public university, and is a New York State flagship university. UB's 30,000 students pursue their academic interests through more than 500 undergraduate, graduate and professional degree programs. UB offers 16 Division I intercollegiate sports that compete at the highest level of competition in the NCAA. Founded in 1846, the University at Buffalo is the largest and most comprehensive university in the State University of New York system (SUNY), and is a member of the Association of American Universities, which is composed of America's leading research universities. UB is consistently recognized as one of the world’s most exceptional, most affordable universities. Visit our website, https://buffalo.edu, to learn more about the University at Buffalo. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

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