Job DescriptionResponsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages. This position functions as either a high-volume technical call center role or a field service position, providing support across a wide range of customer needs.Minimum QualificationsHigh school diploma or GED and 1 year of call center/Help D