The Governance Programs Manager is a critical role responsible for providing comprehensive administrative and operational support to the Director of Governance, the NAA Board of Directors and committee and delegate volunteers.
This position ensures the seamless execution of board-related functions, manages the full lifecycle of volunteer committee appointments, and oversees the assembly of delegate member appointments. The manager is a key communication link among governance leadership, volunteers, and regional stakeholders, upholding organizational standards and policy compliance.
Principal accountabilities:
Board and Governance Support
Deliver essential administrative and operational assistance to the Director of Governance and the NAA Board of Directors.
Maintain accurate Board member data records.
Manage conference registration and hotel bookings for Board members and Past Chairs, ensuring accuracy and prompt confirmation.
Process Board expenses in Concur, ensure compliance, resolve issues, and maintain financial records.
Update and manage Board documents and user access on the virtual platform.
Maintain up-to-date content on NAA Board of Director webpages.
Committee Volunteer Management
Manage the volunteer application and selection process, including the design of forms and outreach materials.
Vett candidates, coordinate committee appointments, and maintain confidential records related to committee volunteers.
Record committee appointment details in the member database, maintain committee member data records and distribute them to all key stakeholders.
Distribute committee rosters and notify volunteers of their committee service appointments, including detailed information about their term lengths, assigned roles, and specific responsibilities.
Assembly of Delegates Appointment Management
Prepare the annual delegate allocation report for stakeholders, ensuring the data on assignments is accurate and timely.
Manage the delegate member appointment process, and serve as the main point of contact for key stakeholders.
Maintain documentation and manage delegate data, including delegate change forms to ensure accuracy and compliance with organizational policies.
Communicate appointment details clearly and ensure the appointment cycle adheres to established standards and timelines.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Requirements
Minimum of 3-5 years’ experience in board support, managing volunteer programs or association management
Proficiency with MS Office and Teams, Salesforce, and Concur
Demonstrated ability to work independently with minimal supervision
Exhibit strong project management, analytical, and problem-solving skills
Ability to prioritize and manage multiple projects, processes, and stakeholders efficiently and effectively within tight time constraints
Must demonstrate a high level of ethics, integrity, professional conduct and handle confidential information with discretion
Preferred:
Trade association or non-profit experience.
Strong understanding of governance structures and policy compliance.
Proficiency or experience with OpenWater, AnyBill, Ironclad, and Higher Logic.
Travel Requirements:
5% travel is expected for this position; 2 to 3 business trips a year.
About NAA
The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit https://naahq.org.
Benefits Overview
Flexible Hybrid schedule (2 days in office)
Competitive pay
Growth focused, ‘people first’ company culture
Generous PTO and sick leave
Health, vision, dental and more including newly added infertility coverage!
11 NAA holidays + 1 floating holiday of your choice!
Physical Demands:
While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
Work Environment:
Work is regularly performed in a professional office environment and routinely uses standard office equipment.
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
About NAA
The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit https://naahq.org.
Benefits Overview
Flexible Hybrid schedule (2 days in office)
Competitive pay
Growth focused, ‘people first’ company culture
Generous PTO and sick leave
Health, vision, dental and more including newly added infertility coverage!
11 NAA holidays + 1 floating holiday of your choice!
