We are seeking an Information Governance-Matter Mobility Analyst with 2+ years of experience to support our Information Governance team in our Chicago, Cincinnati, Cleveland, Columbus, Dayton, Detroit, Indianapolis or Minneapolis office. All Taft employees operate under a “Client First” philosophy — in all things, we seek to provide exceptional services to our clients. 

Duties and Responsibilities:

• Execute and monitor Taft’s policies and procedures regarding the transfer of digital client matter records into and out of the firm.
• Transfer digital records to and from the Taft’s document management system and other designated repositories of record.
• Ensure inbound digital records are correctly classified and assigned to the correct client matter workspaces.
• Ensure outbound digital records are accurately documented and memorialized into Taft’s records tracking application.
• Responsible for utilizing Secure Send or other FTP server technology, security and encryption controls, metadata structure, and database reporting.
• Assist in the coordination of the Matter Mobility processes, including but not limited to, confirmation of all vital documentation and updating Taft’s tracking system while ensuring data integrity is maintained.
• Process client requests for transfers in a timely and complete manner.
• Export and coordinate the export of requested data from Taft’s Document Management System, docketing systems, e-discovery systems, and other identified repositories of record.
• Work with various data formats to troubleshoot data transfer issues and problem resolution.
• Serve as a resource to answer any questions regarding the transfer process.
• Special projects and additional duties as assigned and directed by management. 

Requirements:

• Associate’s degree and minimum of 2+ years of related work experience, or equivalent combination of education and work experience.
• Experience managing physical and electronic documents, files and containers.
• Experience providing exemplary customer service in a fast-paced environment.
• Law firm experience, preferred but not required.
• Strong knowledge of PC configuration and technical troubleshooting, including familiarity with file systems & formats.
• Knowledge of legal software and other IT applications/software (e.g. iManage, Secure Send,  Windows Office Suite, Windows Server).
• Knowledge of best practices for managing and transferring large datasets.
• Knowledge of data privacy and methods to keep data secure, such as encryption, MFA, etc.
• Knowledge and proficiency in Microsoft Office Suite with the ability to learn and adapt to new technologies.
• Experience in providing client technical support.
• Exceptional written and communication skills, including the ability to effectively communicate with a variety of audiences in the legal environment.
• Knowledge of Information Governance principles and practices.
• Strong critical thinking and problem solving skills.
• Attention to detail and quality-focused work along with teamwork, patience, and a desire to help clients and staff.
• Ability to multi-task and meet tight deadlines.
• Professional demeanor and strong work ethic.

^{Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.}

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