INFORMATION TECHNOLOGY MANAGER

Annual $195,032 - $237,063

(Salary Range Effective 4/1/2026)

Join a team dedicated to excellence, community impact, and supporting one another. At CCCERA, we are prudent stewards of public pension benefits, driven by a mission of accuracy, trust, and service. We empower our employees to drive change in a culture built on transparency and caring. By choosing a positive attitude, staying present for one another, and finding joy in our daily work, we create a vibrant environment where you can build a meaningful career while securing the financial futures of those who serve our community. Explore opportunities to grow with us at the CCCERA Careers Page.

The Position:

Under general direction of the Deputy Chief Executive Officer, the successful candidate will plan, organize, oversee, coordinate and review the work of staff providing support to CCCERA’s information technology programs. Functional areas of responsibility include planning, programming, installation, integration, testing, operation, maintenance and security of all CCCERA information technology operations. The IT Manger will participate in the development and implementation of goals, objectives, policies and priorities for assigned areas; recommend, within  CCCERA policy, appropriate staffing and service levels; recommend and administer policies and procedures; prioritize and allocate available resources; exercise direct supervision over professional and technical staff; and perform related work as required.

Examples of Typical Job Functions:

• Plans, manages and oversees the daily functions, operations and activities of the Information Technology Division; functional areas of responsibility include the planning, programming, installation, integration, testing, operation, maintenance and security of all CCCERA information technology operations.
• Supervises, coordinates and participates in the implementation of organizational, staffing and operational activities for the Information Technology Division including application development, network administration, and database analysis or systems security.
• Oversees CCCERA’s technology infrastructure, including pension administration software system, imaging system, financial systems, data and databases, servers, email systems, firewalls, network resources, personal computers, phone and voice mail systems, system backups and overall network security.
• Participates in the development and implementation of information technology goals, objectives, policies and priorities; recommends, within policy, appropriate staffing and service levels; recommends and administers policies and procedures, prioritizes and allocates available resources.
• Develops and standardizes procedures and methods to improve the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement and recommends changes to executive management; coordinates technology activities with other CCCERA departments, management and staff.
• Recommends and administers policies and procedures such as technology protocols and security policies, while ensuring that regulatory and legal requirements are met.
• Participates in the selection of, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures.
• Defines, documents, implements and leads the enforcement of information technology best practices, methodologies, policies and procedures.
• Analyzes existing systems, networks, hardware, and applications use and make recommendations to executive management to assist them in making successful, cost-effective technology choices.
• Assumes management responsibility for the safeguarding, availability, accessibility and security of CCCERA technology, communication lines and computer systems.
• Develops, maintains and coordinates the coordination of information technology disaster recovery efforts, including the maintenance and testing of disaster recovery sites.
• Manages special information technology projects for the department, business users and the Board of Retirement.
• Directs and ensures the provision of quality customer service.
• Prepares and manages the division’s annual budget; monitors expenditures to ensure compliance with budget obligations.
• Requests, reviews, and maintains schedule of SOC (Service Organization Control) reports from vendors and third parties.

Class Characteristics:

This class is distinguished from other CCCERA classifications by its responsibility for managing all information technology functions for the Association. Emphasis is placed on the ability to perform complex, diverse, information technology tasks with a high degree of skill and creativity, working closely with internal divisions to implement and maintain operational software packages, hardware, networks, security, database and web sites. As a working manager, the Information Technology Manager may be called upon to perform tasks ranging from programming or development of information technology procedures, to hardware testing and replacement, to budgeting and vendor liaison, and to creation of system manuals.

QUALIFICATIONS

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to graduation from a four-year college or university with major course work in Computer Science, Information Technology, Business Administration, Public Administration, or a closely related field.
• Five years of increasingly responsible information technology program management experience, two years of which should include supervisory responsibilities.
• Experience with 1937 Act Retirement systems and/or pension administration systems is desirable, but not required.

DESIRED SKILLS

Knowledge of:

• Administrative principles and practices including goal setting, program development, implementation and evaluation.
• Organizational and management practices as applied to the development, analysis, evaluation and implementation of information technology programs, policies and operational needs.
• Principles and practices of employee supervision, either directly or through subordinate levels of supervision, including work planning.
• Current issues, trends and management theories related to technology plan development, implementation and maintenance.
• Principles, theory and practices of public administration.
• Budgetary principles and procedures.
• Methods and techniques of procuring, integrating, testing, maintaining and managing technology infrastructure hardware and software, including servers, networks and databases.
• Operational characteristics and application of firewall and security systems.
• Methods, techniques and tools used to audit and monitor systems, networks and applications.
• Methods and techniques of developing and managing disaster recovery sites.
• Principles and practices of programming in multiple languages.
• Principles of database management, modification and security.
• Principles and practices of effective customer service.
• Modern office practices, methods and computer equipment and specialized applications relevant to the work performed.
• English usage, grammar, spelling, vocabulary and punctuation.
• Federal and State laws, rules and regulations governing technology operations.

Ability to:

• Recommend and implement goals, objectives and practices for providing effective and efficient technology services.
• Administer complex and technology operations and services in an independent and cooperative manner.
• Plan, organize, assign, review and evaluate the work of staff; train staff in work procedures.
• Ensure optimal customer service.
• Demonstrate strict confidentiality, professionalism, integrity and compliance with applicable laws and regulations at all times.
• Plan, organize and manage CCCERA’s technology infrastructure including all hardware, software and communications.
• Evaluate and develop improvements in operations, policies, procedures and methods.
• Analyze organizational business requirements; design and implement appropriate automated system solutions.
• Prepare clear and concise reports, correspondence, policies, procedures and other written materials.
• Conduct presentations with the Board, internal colleagues and external organizations.
• Analyze, interpret, summarize and present administrative and technical information and data in an effective manner.
• Interpret, apply, explain and ensure compliance with Federal, State and local policies, procedures, laws and regulations.
• Use tact and initiative, and make independent decisions within general policy, procedural and legal guidelines.
• Organize and prioritize a variety of projects and multiple tasks to meet critical deadlines.
• Effectively represent CCCERA in meetings with governmental agencies, community groups and various businesses, professional and regulatory organizations and in meetings with individuals.
• Operate modern office equipment including computers and specialized software applications relevant to work performed.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate strict confidentiality, professionalism, integrity and compliance with applicable laws and regulations at all times.