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IT Customer Support Specialist

University of Idaho

Moscow, Idaho

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Security Solutions Architect

Network Designs Inc.

Pocatello, ID

Sr. IT Security Engineer (Hybrid in Boise, ID or Bellevue, WA)

Bellevue, WA - Boise, ID

CIO / Information Technology Director

Canyon County

Caldwell, ID

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IT Customer Support Specialist

University of Idaho

Details

Posted: 30-Oct-25

Location: Moscow, Idaho

Internal Number: 49914

The University of Idaho is seeking a skilled and service-oriented IT Customer Support Specialist to support our campus community. This full-time, in-person position is a primary position at the IT service desk, responsible for delivering high-quality technical support, mentoring part-time staff, maintaining documentation, and coordinating with Tier 2 teams to ensure efficient escalation and resolution processes.

Duties may include:

Troubleshooting a wide range of technical issues, including account access, software errors, hardware malfunctions, and connectivity problems
Creating and maintaining knowledge base articles for both the University community and internal IT support
Assisting in onboarding and training new staff
Following defined U of I OIT processes to resolve incidents or fulfill requests for service
Maintaining accurate, detailed, and compliant ticket documentation to support team collaboration and service transparency
Improving the efficiency and effectiveness of OIT processes, services, and increasing personal job knowledge
Assisting in the manufacturing, administration, and distribution of student ID cards
Supporting administrative tasks such as scheduling, time tracking, and general coordination to ensure smooth daily operations
Other duties as assigned

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About University of Idaho

Since 1889, the University of Idaho has provided motivated students with a transformative higher education experience that prepares them to solve real-world problems and achieve success in their lives and careers. Beginning with our beautiful residential campus in Moscow, the university’s reach extends throughout Idaho, serving over 12,000 students with educational centers in Coeur d’Alene, Boise and Idaho Falls, a research and extension center in Twin Falls, plus Extension offices in 42 counties. One of the nation’s land-grant research universities, U of I is a noted national leader in student-centered learning and interdisciplinary research that promotes public service. Our work serves businesses and communities, advancing the pursuit of diversity, citizenship and global outreach.

Connections working at University of Idaho

https://jobs.isaca.org/jobs/21789947/it-customer-support-specialist

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