When you believe that what you do matters, it's more than a job. In the Office of Security, we believe protecting our people, clients, and facilities is the most meaningful thing we do. As the Risk Intelligence and Case Management Platform Administrator, you will manage and maintain the Office of Security's Ontic security platform, ensuring its optimal performance and reliability. Additionally, you will research and analyze data to identify potential physical security threats, provide actionable insights, and develop strategies to mitigate risks. Risk intelligence at Deloitte protects people, assets, and business continuity—a tangible, high-impact responsibility. And you will be joining a team of innovative, experienced individuals passionate about their work.

Work you'll do

The physical security platform administrator is responsible for administering, configuring, and maintaining Deloitte’s Ontic Systems Incident, Investigations, and Case Management software. This role ensures the system operates efficiently, meets the organization's needs, and supports the security, investigative, and other stakeholder teams in their daily operations.The role will also assist in monitoring open-source intelligence, social media, and the dark web to identify and analyze physical security threats to our professionals and our organization. The core of this role is analyzing risk data, overseeing protective intelligence, and ensuring the platform effectively supports physical security investigations.

We are seeking candidates with intelligence experience, especially in risk and protective intelligence. Applicants must know OSINT investigative techniques, corporate physical security protocols, risk management, threat assessment, and the intelligence cycle. The role requires handling confidential information, working independently in a fast-paced environment, managing multiple tasks simultaneously, and maintaining a sense of urgency. Candidates should possess strong analytical and communication skills and be proficient with web-based tools and social media platforms.

In this role, you will:

• Oversee the day-to-day operations of the Incident, Investigations, and Case Management software platform
• Ensure system availability, performance, and security
• Configure and customize the software to meet organizational requirements
• Develop and implement dashboards, workflows, forms, templates and reports within the system
• Manage user roles, permissions, and access controls
• Provide technical support to end-users, resolving issues and answering queries
• Conduct training sessions for new users and ongoing training for existing users
• Create and maintain user documentation and training materials
• Support the security and investigative teams in managing incidents, investigations, and cases
• Ensure accurate and timely entry of data into the system
• Monitor and track the progress of incidents and cases, ensuring they are resolved efficiently
• Create monthly metrics reporting to leadership and respond to ad hoc requests for information or reports
• Stay updated with the latest features and updates from Ontic Systems
• Identify opportunities for system enhancements and process improvements
• Implement best practices for system usage and data management
• Implement and follow security protocols to protect sensitive information from unauthorized access
• Create, monitor, and assess risk and protective intelligence feeds and reports
• Assist in monitoring open-source intelligence, social media, and the dark web to identify and analyze physical security threats. Also, assist Physical Threat and Risk Intelligence specialists with the following, as time permits:
• Collect and analyze data to identify potential security threats and use analytical tools and techniques to detect patterns and anomalies.
• Develop and deliver risk intelligence reports and briefings
• Research, assess, and acquire publicly available information in response to intelligence gaps
• Conduct persons of interest (POI) investigations to evaluate the credibility and severity of identified threats to executives and at-risk personnel
• Conduct the overall assessment of potential physical security threats and risks to personnel, assets, and operations.
• Work as part of a team to prepare and disseminate intelligence briefings and reports for senior management and relevant stakeholders

• Perform other job-related duties as assigned

The successful candidate will possess:

• Strong knowledge of the Ontic Systems Incident, Investigations, and Case Management software platform
• Strong analytical and troubleshooting skills. Ability to diagnose and resolve technical issues efficiently.
• Ability to solve complex problems and deal with a variety of variables while meeting quality requirements and maintaining a sense of urgency
• Ability to work in a high-pressure environment and manage multiple tasks and projects simultaneously
• Ability to handle confidential and sensitive information with the utmost discretion and integrity
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Strong customer service orientation
• Ability to work collaboratively with cross-functional teams
• Strong ability to work independently and as part of a small and growing team
• Ability to work outside regular business hours, including nights, weekends, holidays, etc.

Qualifications

Required:

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 5+ years of related system administration experience
• 5+ years conducting risk/protective intelligence analysis is also desirable
• Bachelor's degree required
• Experience in Law Enforcement, Criminal Justice, Intelligence Studies, Emergency Management, Security Studies, Corporate Security or intelligence-related field is preferred
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be available for on-call response 24/7 to respond to crises and/or emergencies
• This role requires the candidate to work onsite and will ultimately work within the global Security Operations Center
• Strong understanding of IT infrastructure, databases, and system integration

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation:

Hyperlink: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html