Summary: The IT Project Coordinator provides responsive, people-centered technology support for staff while coordinating key IT initiatives with our external IT support/vendor(s). This role owns day-to-day ticket intake and resolution tracking, builds and maintains essential IT and iMIS reports/dashboards, and supports integration projects that keep our systems reliable, secure, and aligned with program and fundraising needs. Duties and Responsibilities Service desk and ticket management. Serve as a point of contact for staff technology requests via our ticketing system and defined intake channels; triage, prioritize, and document issues through resolution or escalation. Troubleshoot common e