Job Summary:

We are seeking a reliable and tech-savvy Part-Time IT Help Desk Technician to join our dynamic team. This position offers flexible hours, with both daytime and evening shifts available. The ideal candidate will be responsible for providing first-level IT support to end users, troubleshooting technical issues, and ensuring smooth operation of hardware and software systems. You will play an essential role in maintaining IT systems and assisting users with both common and complex technical challenges.

Duties and Responsibilities:

• Respond to help desk requests via phone, ticket system, and in-person, providing prompt and friendly technical support to students, staff and faculty.

• Troubleshoot hardware, software, and network-related issues in a timely and efficient manner.

• Document and track user issues using help desk ticketing system, ensuring resolution in a timely manner.

• Provide phone support for users when necessary.

• Escalate unresolved issues to the correct resource.

• Maintain knowledge of best practices and emerging technologies to improve IT service delivery.

• Ensure system security and privacy through regular updates and patches.

• Create knowledge base articles for ticketing system.

• Perform other related duties and responsibilities as assigned.

Minimum Requirements:

• High school diploma

• Previous experience in an administrative or technical support role, preferably in an IT environment.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with IT tools and software.

• Strong organizational skills with the ability to multitask and prioritize tasks effectively.

• Excellent communication skills, both written and verbal, with the ability to interact professionally with employees at all levels of the organization.

• Availability to work part-time hours, with flexibility to adjust schedule as needed to accommodate departmental needs.

Preferred Requirements:

• Associate degree or technical certifications (e.g., CompTIA A+, ITIL)

• Additional technical certifications or coursework in IT-related fields

• Prior experience in IT support, customer service, or related roles.

• Proficiency in common operating systems (Windows, macOS, Linux) and basic networking concepts.

• Excellent communication skills and a customer-focused attitude.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas.

About Community College of Rhode Island

The Community College of Rhode Island is the states only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population. We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses. We are OneCCRI, working together to prepare learners to achieve their highest potential. To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html

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